Knowledge Management Information Pipeline
Wall Watchers Knowledge Management Information Pipeline is a process to parse and facilitate wisdom, understanding and discerning decision making. Without the Knowledge Management Information Pipeline there would only be quantities of raw data as content. Some charity related websites are mainly focused on the quantity of charity related raw data. This is not the case with Wall Watchers. The presentation of raw data is not the goal of Wall Watchers, but the synthesis of abstract information and attempting to see that it represents the realities and truth in order to help donors.
We live in an age of ever increasing information, as people are after the pursuit of even more and more information. But people are not necessarily wiser. The Information Pipeline and Knowledge Management system is an attempt to make meaning of the overabundance of information. Our desire is to facilitate wisdom, understanding and discerning decision making. This is a practical application and outgrowth of the philosophy of Epistemology. In particular, a practical epistemology examination and application of donor needs.
Wall Watchers’ Information Pipeline supports its stakeholders with a collection of knowledge-sharing tools, resources, research, analytics, and content development services. This Knowledge Management process helps organize, identify, classify, create, represent and distribute evaluated information.
One result of the Information Pipeline is the content, functional tools, various classifications and taxonomies, some of which are then displayed and used on the website of MinistryWatch.com. Without the Information Pipeline there would be no useful content for the website. In addition, not all that is part of the Information Pipeline is used by this website. Other uses of it are for customized research as well as internal decision making purposes. In some circles this may be referred to as Knowledge Stewards, Knowledge Brokers, Knowledge Researchers, Knowledge Content Specialists, or an Infomediary.
Some of the practical focal points and activities of the Information Pipeline surround:
- a propriety database
- knowledge agenda process (including content needs, metric analysis process assessment and evaluation)
- information requested
- a large amount of ministry data entered and stored
- data checked as it comes in
- knowledge inventory process (including gap assessment and fulfillment recommendations including content capture)
- contacts journaled
- follow-up procedures performed as needed
- calculations of a Transparency Grade
- classification of rating sectors
- 5 Star Financial Efficiency Ratings
- identification and classification of various data into taxonomies
- tax-exempt and nonprofit issues examined
- best practices learned and explained
- content publication
- quality control to protect intellectual assets
- leveraging opportunities for continuous improvement
- and many other activities that process and analyze data
The Information Pipeline does not end, but then requires coordination and identification of further strategic priorities that justify additional knowledge generation within various knowledge subsets. Part of this process involves understanding stakeholder needs and issues to address, assuring availability, access and quality of content and expertise to help as needed. As this information is shared, efficiencies can be gained that have a return on investment for the organization’s knowledge assets. Managing the knowledge needs and requests for various stakeholders ensures content standards can be ensured and improved for the user experience so that the knowledge gateway is valued as a tool for making decisions.